Privacy policy

Last updated: August 2026

At NOE, every piece is thoughtfully designed and made with care. Our policies are created to make your experience with us simple, transparent and seamless.

Website: noecomfortwear.com
Email: noecomfortwear@gmail.com
Phone / WhatsApp: +91 98787 83213

1. SHIPPING POLICY

We offer free shipping across India on all orders.

Order Processing

Each NOE piece is carefully prepared and packed before it leaves us.

Orders are typically dispatched within 3–7 business days. Delivery timelines may vary depending on your location and the shipping partner.

Orders placed on weekends or public holidays will be processed on the next working day.

Delivery

Once dispatched, your order will be handed over to our delivery partner. Delivery timelines may vary depending on your location and the shipping partner.

You will receive tracking details once your order has been dispatched.

Please note that delays caused by courier partners, weather conditions, natural events, strikes, or circumstances beyond NOE’s control may occasionally occur.

Incorrect Address

Please ensure that your shipping address and contact details are accurate at the time of placing your order. NOE cannot be held responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.

For any shipping-related assistance, please contact us at:

Email: noecomfortwear@gmail.com
Phone / WhatsApp: +91 98787 83213

2. EXCHANGE POLICY

At NOE, we hope you love your purchase. However, if the size isn’t right or you would like to exchange your piece, we are happy to assist.

Exchanges are accepted within 7 days

Exchange requests must be raised within 7 days of receiving your order.

To be eligible for an exchange, the product must:

  • Be unused and unworn.

  • Be unwashed and unaltered.

  • Be free from stains, marks, perfume, makeup or any other signs of use.

  • Have all original tags attached.

  • Be returned in its original packaging and condition.

Any item that does not meet these conditions may not be accepted for exchange.

What can be exchanged?

We offer exchanges for the same product, subject to availability.

For example, a size exchange may be requested for the same style.

If your requested size is unavailable, NOE may offer an alternative solution or store credit at our discretion.

No Returns or Refunds

NOE does not offer returns or refunds.

All purchases are final, except for exchanges permitted under this policy.

Eligible items may be exchanged for a different size, subject to availability.

Sale Items

Items purchased during a sale or promotional period are not eligible for exchange, unless the product received is defective or incorrect.

Damaged or Incorrect Products

If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery with photographs and your order details.

We will review the issue and assist you with a suitable resolution.

3. CANCELLATION POLICY

Orders can be cancelled only if they have not yet been processed or dispatched.

Once an order has been dispatched, it cannot be cancelled.

To request a cancellation, please contact us as soon as possible at:

Email: noecomfortwear@gmail.com
Phone / WhatsApp: +91 98787 83213

If a cancellation is approved and payment has already been made, any applicable refund will be processed to the original payment method.

4. COD POLICY

NOE offers Partial Cash on Delivery (COD) on eligible orders.

For COD orders, a partial payment may be required at the time of placing the order, with the remaining amount payable upon delivery.

The availability of COD may depend on the customer’s location, order value and other factors determined by our payment and delivery partners.

NOE reserves the right to restrict or refuse COD orders where necessary.

Please ensure that someone is available to receive a COD order at the provided delivery address.

5. PRIVACY POLICY

At NOE, we respect your privacy and are committed to protecting the information you share with us.

When you shop with us or interact with our website, we may collect information such as your name, phone number, email address, billing and shipping address, and payment-related information required to process your order.

How we use your information

Your information may be used to:

  • Process and deliver your orders.

  • Communicate order updates and delivery information.

  • Respond to customer enquiries.

  • Process exchanges and customer service requests.

  • Improve our website, products and customer experience.

  • Send marketing communications where you have permitted us to do so.

  • Prevent fraudulent or unauthorised transactions.

We do not sell your personal information to third parties.

Payment information is processed through our authorised payment partners and is not stored by NOE unless otherwise required for legitimate business or legal purposes.

We may share necessary information with trusted service providers, such as payment gateways, courier partners and technology providers, only to the extent required to provide our services.

By using our website, you consent to the collection and use of your information in accordance with this Privacy Policy and applicable law.

For questions regarding your personal information, please contact:

Email: noecomfortwear@gmail.com

6. TERMS & CONDITIONS

By accessing or purchasing from the NOE website, noecomfortwear.com, you agree to the following Terms & Conditions.

Products

NOE pieces are thoughtfully made, and certain products may have minor variations in colour, texture or print placement due to the handcrafted nature of the process.

Colours may also appear slightly different depending on your screen or device.

Pricing

All prices displayed on the website are in Indian Rupees (INR) and are subject to change without prior notice.

NOE reserves the right to correct pricing or product information errors where necessary.

Orders

An order placed on the website is considered a request to purchase. NOE reserves the right to cancel an order in exceptional circumstances, including product unavailability, pricing errors, suspected fraudulent activity or other operational reasons.

Product Availability

Our collections may be produced in limited quantities. A product shown on the website may become unavailable without prior notice.

Intellectual Property

All content on the NOE website—including photographs, product designs, artwork, graphics, text, logos, branding and other creative material—is the property of NOE unless otherwise stated.

No content may be copied, reproduced, distributed or used commercially without prior written permission from NOE.

7. PRODUCT CARE

NOE pieces are made to be lived in, loved and worn often.

To help preserve the colour, softness and beauty of your garment:

  • Follow the care instructions provided with the product.

  • Prefer gentle washing.

  • Avoid harsh detergents and bleach.

  • Wash dark and light colours separately where recommended.

  • Avoid prolonged exposure to direct sunlight.

  • Air dry wherever possible.

  • Iron at the temperature recommended on the care label.

Because many NOE pieces are crafted using traditional printing techniques, slight variations and changes over time are a natural part of their character.

8. CUSTOMER CARE

We are always happy to help.

For questions regarding orders, exchanges, shipping or anything else, please contact us:

NOE
Email: noecomfortwear@gmail.com
Phone / WhatsApp: +91 98787 83213
Website: noecomfortwear.com

Customer Care Hours: [DAYS & HOURS]

We aim to respond to all customer enquiries within 24–48 hours.

9. GRIEVANCE / CUSTOMER COMPLAINTS

If you have a concern regarding your order or experience with NOE, please contact us using the details below.

Email: noecomfortwear@gmail.com
Phone / WhatsApp: +91 98787 83213

We will make every reasonable effort to acknowledge and resolve customer complaints promptly.

A NOTE FROM NOE

We believe shopping should feel simple.

Every NOE piece is created with thought, care and the intention to bring a little more comfort into your everyday.

Thank you for choosing to wear something made slowly, thoughtfully and with love.

With love,
NOE